FAQ's

Is photography allowed at the light show?

Absolutely! Please take as many pictures as you’d like and share them on social media! Use @Merry & Bright Light Shows and tag #merry&brightlightshows

Do you accept credit cards at the door? What about cash?

We accept all major credit cards including Visa, MasterCard, AMEX, and Discover. We also accept mobile payments like Apple Pay and Samsung Pay. NO CASH WILL BE ACCEPTED!

Who can I contact with questions about the light show or my ticket?

Please reach out to us via email at inquiry@holidaylightshow.net for any questions about the show or if you have questions about your ticket.

Lost your tickets?

Simply provide your first and last name to the ticket attendant at the gate when you arrive and they can look up your ticket purchase and check you in manually – no need to reach out to customer support.

Do We Need To Buy Tickets In Advance?

Tickets can be purchased at the gate. Please note that promotional prices which may appear from time to time on our site that are not honored at the gate.

Am I allowed to exit my car while driving through the show?

For your safety, you must remain in your vehicle while you’re at the Merry & Bright Light Shows™. You will have great photo opportunities from inside the vehicle!

Is the event rain or shine?

Do you offer refunds?

We are open rain or shine! In the event of extreme weather we do occasionally need to close for the evening. Should we close due to severe weather, per our refund/cancellation policy, if your ticket was purchased for a specific date, we will automatically be reactivated for use any other night the show is open without needing to reach out to customer support. Moreover, if you hold a ticket that allows you to attend any night the show is open, your ticket is of course still usable any night the show is open this season.

What kind of vehicle can I drive through the light show?

All sales are final, we do not offer refunds. In the event your ticket date is canceled due to weather, technological issues, or some other unforeseen circumstance we will automatically renew your ticket for use any other night the show is open, free of charge. By purchasing a ticket you agree to these terms and conditions. Moreover, no agent or employee of Merry & Bright Light Show can change or modify this policy.

For safety reasons, we will only be allowing cars & personal trucks (pickup trucks, SUV’s, etc. are perfectly fine) into the show. No buses, limos, trailers, trollies, etc. Two-axel “church vans” are permitted. No exceptions will be made.

Yes

No

Need to reach a human?

Please note that live support is offered on a limited basis. Due to large volumes of email/chat requests, we cannot guarantee that we will be able to respond to all inquiries when submitted.

Please send us an email OR a message through Facebook chat and allow us up to 2 business days to receive a reply before messaging us again. This allows us to better serve our customers, and avoid responding twice to the same concern. Also note that we respond to all messages on a first come, first served basis and therefore messaging us multiple times will not result in a faster reply.

We thank you in advance for your patience!